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RESUME

Professional ​
info​​

Bilingual human resources professional with over 15 years of experience advising department/managers on wide range of employment issues.  

Skills

  • Employee Relations

  • Fair Employment Practices

  • Policy and Procedure

  • Investigations

  • Communication

The Liberty Group, Houston, Texas

A Texas based national executive search firm serving multifamily and commercial real estate market in16 states and 7,000 employee in AZ, CA, CO, DC, FL, GA, IL, IN, MO, NV, NC, PA, SC, TN, TX, and WA.

Human Resources Manager                                                                2019-Present                                                                        

Provide coaching and guidance to leadership in functional areas of human resources. Handle confidential information in a variety of situations and levels. Execute and sustain change management initiatives that align with the business priorities while maintaining the culture. Coordinate and/or participate in branch and cross functional projects. Recommend changes to current programs, processes and policies. Coaches and supports branch employees on developing and retaining talent. Facilitates and / or provide Corporate Training (e. g., leadership, compliance, policy). Communicate, interpret, and align the business with consistent application of policies, procedures, laws, standards and government regulations. Handled crisis management activities (e. g., natural disasters; deaths; violence in the workplace; COVID-19)

 

Cyracom International, Houston, Texas

An Arizona based phone and video interpretation service provider with more than 7 call centers and 2,700 employees in Houston, Tampa, Phoenix, Queens, Las Cruces, Tucson and Costa Rica.

 

Human Resources Coordinator                                                          2018-2019                                                                       

Answer employees’ inquiries and complaints. Consult with management to identify and analyze current and future business issues and needs. Researching, analyzing and implementing programs and projects and generating prescribed updates and reports on programs and initiatives on a regular basis.  Maintain grievance and employee records. Administer or assist with payroll and administrating benefits. Monitor performance evaluation program and recommend revisions as necessary. Manage on-boarding and E-Verify. Conduct weekly New Hire Orientation.

 

H-E-B, Houston, Texas

A Texas based grocery retailers with more than 370 stores in Texas and Mexico.

Human Resources Administrator                                                          2016 - 2018                                                                   

Managed Human Resource Call Center. Managed Offer Approval process for rehires. Assisted with special programs and projects including Affinity Groups (Latinas in Leadership, Latinos in Leadership and Asians in Leadership).            

Camden, Houston, Texas

A multifamily real estate corporation that owns, develops, and manages 250 high-quality apartment  communities in CA, AZ, NV, CO, TX, FL, GA, NC and DC.

 

Employee Relations                                                                                  2003 - 2015

 

Provided professional level human resource services in the areas of employee relations and fair employment practices.  Consulted with managers, employees, and internal customers on Camden’s policies and procedures. Reviewed policies and procedures for best practices compliance.  Worked with internal customers to develop appropriate courses of action in employee matters, including performance management, dispute resolution, and policy interpretation. Conducted thorough and confidential EEO investigations and participated in claim and litigation management.  Assisted with special programs and projects including e-recruiting and Camden’s Performance Appraisal Program.            

 

Human Resources Coordinator                                                              2001 - 2003

Managed company leaves of absences. Processed 401(k) payouts, loans, withdrawals and change of addresses. Organized, coordinated and conducted Annual Benefits Open Enrollment meetings. Conducted monthly audits to ensure data accuracy. Administrated company Service Award Program. Managed company Educational Assistance Program.

Employee Relations Manager                                                                 2000 – 2001

Administered company Workers’ Compensation Program.  Acted as primary contact for employees, state agencies and corporate supervisors/department on employee relations issues.  Prepared and represented employer at unemployment hearings. Investigated and processed EEOC, sexual harassment and other complaints. Counseled employees regarding employment issues, company policies and procedures.

Employee Relations Coordinator                                                           1998 – 2000

Assisted Employee Relations Manager.  Processed all Personnel Action Notices.  Created New Hires in ADP and UltiPro payroll systems.  Organized, coordinated and conducted New Hire Orientations, Annual Benefits Open Enrollment and Quarterly 401(k) Enrollment meetings.  Assisted with special programs and projects including merit and bonus programs.

 

Benefits Coordinator                                                                               1997 – 1998

Managed seamless integration of a major acquisition (over 1000 employees) into existing insurance plans.  Organized, coordinated and conducted New Hire Employee Orientation and Benefits Open Enrollment meetings.  Organized, coordinated and conducted semi-annual 401 (k) enrollment meetings.  Processed monthly enrollments, terminations and changes for medial plan and 2 dental plans, Life, AD&D, STD, LTD insurance plans.  Processed 401(k) payouts, loans and withdrawals.  Administered the FMLA program.  Administered COBRA and HIPPA program

Work​
experience​
Anchor 1
Languages

English - native language

Spanish - fluent (speaking, reading, writing) 

Education
University of Houston-Downtown, Houston, TX​

​Bachelor of Social Science received December 2003

California School of Law, Santa Barbara, CA

Completed the first year consisting of Contract, Criminal and Tort law courses, 2010-2012

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